Locomotion is open from 11.00–16.00 Wednesday–Sunday.
These reduced opening hours enable us to carry out enhanced cleaning regimes and give us the time to regularly review our offer and safety measures, ensuring you get the best experience when you visit us.
The Collection Building, outdoor play area, shop and café are open.
The under-5s play area, cab and carriage access, model railway, passenger rides and talks and tours are currently unavailable.
We ask all visitors to observe social distancing, pre-book tickets to allow us to manage visitor numbers and follow one-way routes around the museum.
Visitors are required to wear face coverings, in line with government guidelines.
There are additional measures in place to ensure safety, including hand sanitiser stations throughout the museum and enhanced cleaning regimes.
Full details of what to expect will be sent to you as part of your pre-visit email, and we will update our website regularly.
We are very keen to get your feedback following your visit. If you have any suggestions about how we could improve your experience, please let us know by emailing firstname.lastname@example.org.
Dogs are permitted on the museum’s outdoor footpaths, but must not be left unattended at any time. Dogs are not permitted in the children’s play area or in the museum building—with the exception of assistance dogs.
Yes, part of our site is sometimes used as a COVID-19 test centre. Visitors should use the large car park to the left as you drive through our entrance gates.
As part of the agreement we have with the test centre, testers may sometimes enter the museum. All testers decontaminate before accessing our building. This includes disposing of all PPE and using hand sanitiser.
Please note walk-in appointments are not available—tests need to be booked by calling 119 or through the NHS website.
Ticketing and getting to the museum
Yes. We have introduced a system of free ticketing to help us manage the volume of visitors and ensure social distancing. You will be able to select a date and time to visit. Tickets are available up to three weeks in advance.
Tickets are available to book online at locomotion.org.uk/visit. If you are unable to book online, please call us on 0800 0478124.
Alternatively, you can get a ticket at the desk as you come in on the day, subject to availability.
Tickets are available to book online. Tickets are available up to three weeks in advance.
If you are unable to book online, please call us on 0800 0478124.
Alternatively, you can get a ticket at the desk as you come in on the day, subject to availability—we cannot guarantee that tickets will be available on the day. See 'Are tickets available at the door?" for more info.
You will receive your ticket by email or you can log into your account. You will need to bring this with you, either on a mobile device or a print-out, as it will have a bar code that needs to be scanned on arrival.
In the interest of sustainability, we would ask you not to print your ticket. Instead, we recommend bringing it with you on a mobile device. However, printed tickets will be accepted.
If you do print your tickets, please make sure you download all images to ensure that the QR codes are printed along with your ticket information. One of these QR codes will need to be scanned on arrival.
We cannot guarantee that tickets will be available on the day.
If you do come to the museum without a ticket, we will still ask that you book, either using your smartphone, by calling the call centre or by speaking to a member of our Visitor Experience team at the entrance. Depending on the number of visitors already in the museum, it may be that you can book a ticket for the current time, or you may need to wait until the next available time slot.
We will do our best to accommodate you. However, if you miss your time slot and the museum reaches capacity, you may be asked to wait or to book again for an alternative date and time.
This is for the safety of visitors and colleagues, so we can maintain social distancing inside the museum.
Yes. All advance ticket bookers will receive a pre-visit email with helpful information about how to have a safe and enjoyable day out at our museum.
What should I do if I haven't received the pre-visit email with helpful information about my visit to the museum?
Visitors should receive this at least 24 hours before their visit. If not please check your spam folder and make sure we’re marked as a safe sender.
We recommend that you set aside an hour and half for your visit (90 minutes), but of course you are welcome to stay longer. The museum closes at 16.00.
Signs outside the museum will tell you what to expect, and there will be clear markers on the pavement to show you where to queue.
Please ensure you have your ticket with you, preferably on your smart device, as you will be asked to scan this on entry.
You will also receive a pre-visit email with full information.
Locomotion is easy to reach by train, car, bus or on foot.
You may wish to get up-to-date government guidance on travelling by public transport before planning your journey.
Yes, please book a ticket for every member of your group, regardless of their age.
If you can’t make it, please contact us so we can process any refunds due and release your tickets for someone else to use.
You can reach us on 0800 047 8124 (lines open Monday–Friday, 09.00–17.00). Alternatively, email us at email@example.com.
As of 30 September 2020, the Government has introduced additional measures for areas of North East England. We must now ask that you only visit the museum with people from your household or support bubble.
Yes, we have measures in place to ensure everyone can maintain social distancing.
This includes asking you to book free, timed tickets in advance to allow us to manage the volume of visitors, and using e-scanners and contactless payments when inside the museum.
We will also be asking visitors to use easy-to-follow, one-way routes that will be clearly marked.
Screens are installed at the main reception points, ticket desks and information points.
Hand sanitiser stations are located throughout the museum, including at key points such as entrances, exits, interactive experiences and high touch areas.
We have implemented enhanced cleaning regimes throughout the museum in line with government guidance.
Yes, visitors to our museums are required to wear face coverings, in line with government guidance, for your safety and the safety of other visitors and staff.
We welcome everyone and recognise there are circumstances where, for health, age or accessibility reasons, some visitors will not be able to wear face masks or coverings.
We hope that fellow visitors will be respectful and if you feel anybody’s conduct towards you is inappropriate, we would urge you to speak to a member of staff who will assist you immediately.
The Government lists specific ‘legitimate reasons’ why people do not need to wear a face covering, including:
- Children under the age of 11
- Not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
- If putting on, wearing or removing a face covering will cause you severe distress
- If you are travelling with or providing assistance to someone who relies on lip reading to communicate
You are asked to wear face masks or coverings until you have sat down with your food or drink. Once at a table all visitors are welcome to remove their face coverings and to enjoy their meal or drink.
Please do not enter the museum if you have symptoms. Find out more about symptoms on the NHS website.
We will be following the latest government guidance on this and ask you to do the same.
Locomotion’s 2020 events programme is currently on hold due to coronavirus. We will share more information on our website and social media channels as soon as it is available.
Unfortunately, Flying Scotsman’s planned visit to Locomotion this summer has been cancelled due to coronavirus.
Flying Scotsman’s 2020 tours programme is currently on hold. You can find out about Flying Scotsman’s planned trips at www.railwaymuseum.org.uk/flying-scotsman/scotsman-on-the-tracks but please be aware we do not currently know which trips are going ahead or when normal service will resume.
Yes, the café is open from 10.00 to 15.30 for drinks, ice cream, cakes and hot and cold sandwiches.
Yes, the café offers a selection of individually wrapped gluten-free cakes.
You are welcome to bring your own food. Picnic areas are easy to find inside and outside of the museum building.
Yes, the shop in the Collection Building will be open during museum hours.
We would be grateful if you could use contactless payments where possible to limit contact. However, we will accept cash.
Toilets and baby-changing facilities are open, and we have introduced new hygiene measures and enhanced cleaning regimes in these areas.