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We are delighted to welcome you back to our museum. We’ve been working hard to provide safe, clean spaces for you to enjoy the museums you know and love.

Some things about your visit will be different from before and we are asking visitors to help keep our museums safe by following a few guidelines. To manage visitor numbers we are introducing free, timed, one-way routes around the museum to ensure you have a relaxed visit and can maintain social distancing.

We have introduced an online booking system for museum entry ticketsPlease book your tickets online in advance. Tickets are available up to three weeks in advance.

You'll need to wear a face covering in the museum.

We've created an FAQ section to help answer any questions you have about tickets, safety, facilities and more. If you need more information, though, please contact us and we’ll do our best to help.

We look forward to seeing you soon.

Opening dates and times

The museum will be open 11.00–16.00 until further notice.

What's open?

To keep visitors safe and maintain social distancing, some parts of the museum will not be available when we reopen. This page will be updated as things become available again.

Book tickets

Follow this link to book your tickets easily online. Tickets are available up to three weeks in advance.

Museum shop

Browse an extensive range of railway gifts, models, books, posters, clothing and more in our shop near the entrance to the Collection Building. Alongside highlights such as our Flying Scotsman range, you’ll find classic train sets from Hornby and locomotive and carriage models from Bachmann.

Other useful information

Dogs are permitted on the museum’s outdoor footpaths, but must not be left unattended at any time. Dogs are not permitted in the children’s play area or in any museum building, except for assistance dogs. Other animals are not permitted. 

Dogs also can't go on our train rides, except for assistance dogs.

Download our admissions guidelines for information about photography, restricted items and our full conditions of entry.

Covid-19 industry standard

In partnership with The National Tourist Organisations of Great Britain and Northern Ireland, we have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.

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