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Locomotion will be closed on Thursday 23 May. New Hall opens on Friday 24 May.

From 24 May we will be open 7 days a week (except 24–26 December). See the Visit page for more info.

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Group etickets – Terms and conditions

These are the terms and conditions on which we issue free etickets for Locomotion exhibitions and events, for educational and other group purposes.  Please read these Terms and Conditions carefully before you order etickets from us as they tell you who we are and on what basis you are ordering etickets.

1. These terms

1.1. These terms and conditions (Terms) apply to the issuance of free etickets for educational and other group purposes for Science Museum Group exhibitions, experiences and events (Event(s)) undertaken at Locomotion, Shildon. In consideration for our arranging group access to the Event(s), you agree to abide by these Terms.

1.2 We have the right, without liability to you, to refuse to allow you to enter an Event and/or to escort you from our premises if you, in our judgment, breach any of these Terms.

2. Information about us 

We are the Board of Trustees of the Science Museum Group of Exhibition Road, London SW7 2DD (we, us, our, Science Museum Group). Our registered VAT number is GB 503 5114 96. 

3. Your eticket(s)

3.1 Etickets are valid only for the Event, the number of person(s) and the date and entry time slot (where applicable) stated upon them.

3.2 During your visit you must retain your etickets for production on demand by our representatives.

3.3 Subject to these Terms, etickets may not be exchanged.

4. Our acceptance of your booking

4.1 Our acceptance of your booking takes place upon us sending you your eticket, at which point the agreement between you and us on these Terms will come into existence.

4.5 If we are unable to accept your order for any reason, we will inform you of this by email. This might be because we have identified an error in the description of the eticket, for example.

5. Receiving your eticket

5.1 Upon acceptance of your booking, you will receive an order confirmation email which will also serve as your eticket. You should read the contents of that email carefully. 

5.2 It is your responsibility to check that the information you have supplied to us in relation to your order is accurate. 

6. Entry 

6.1 On arrival at the Event for which your eticket is valid, you will be required to show a legible printout of the eticket or an electronic copy on a mobile phone or similar device.

6.2 If you fail to produce your eticket, you will not (subject to our discretion) be admitted to the relevant Event.

6.3 Entry will only be permitted for the number of persons indicated on your eticket. 

6.4 Your visit to the Museum and to all Events is at all times subject to any notice to visitors we post on the premises, and our standard admissions guidelines as may be amended from time to time, a copy of which you can read here.  In addition, you and your group must comply with any reasonable instructions given to you by our staff or any third party instructed on our behalf during your visit. 

7. Supervisory ratios

For safeguarding purposes, you accept that at all times on our premises you will adhere to the following ratios regarding the minimum number of responsible adults always accompanying the group: 

Ages 5 and under – 1:4 
Ages 5 to 11 – 1:8 
Ages 11 to 16 – 1:10 
Ages 16 to 18 – 1:30 
Over 18s – 1 responsible adult

All accompanying adults must be aged 19 and over.

8. Cancellations and amendments 

8.1 The following terms (a) and (b) apply to cancellations and amendments by us:

(a) We reserve the right to alter our advertised arrangements for Events and to cancel any time slot or Event without notice, at our discretion. 

(b) Should cancellation of an Event (or any part of it) be necessary we will attempt to contact you (by email to the email address provided in your order) in advance to arrange substitute etickets.  Please check your email inbox before travelling to an Event to avoid an unnecessary journey should an Event be cancelled.  

8.2 The following terms (a) and (b) apply to cancellations and amendments by you:

(a) You can increase the number of visitors on your eticket at any time, subject to availability. You can do this by logging into your online account or calling us on 033 0058 0058.

(b) For all other changes, including reductions in visitor numbers, date changes or cancellations, you may request these by emailing info@sciencemuseumgroup.ac.uk. Your email should include your order number and details of the change or cancellation requested. Any changes to your order are subject to availability. 

8.3 If your journey is delayed on the day of the relevant Event, you should contact us immediately by telephoning 033 0058 0058. We will make every effort to accommodate any late arrivals however this cannot be guaranteed. We do not offer refunds for any missed Event(s) in whole or in part if you are late. 

9. Lost etickets

We will not be responsible for any etickets that are lost or deleted.  Replacement tickets will only be issued at our discretion.

10. Our responsibility for loss or damage suffered by you

10.1 We are responsible for loss or damage you suffer that is a foreseeable result of our failure to (i) comply with these Terms or (ii) use reasonable care and skill. This includes liability for: death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; fraud or fraudulent misrepresentation; and breach of your legal rights in relation to your etickets.

10.2 We are not liable for business losses. If you use the etickets for any commercial, business or resale purpose we will not be liable to you for any loss of business, loss of revenue, loss of profits or loss of business opportunity. 

11. Questions and complaints

If you have any questions or complaints about your etickets please contact us by telephoning 033 0058 0058 or by writing to us at info@sciencemuseumgroup.ac.uk. Please include your order number from your eticket.

12. Other important terms

12.1 No-one other than you and us is party to these Terms and accordingly no other person shall have any rights to enforce any of these Terms.

12.2 Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of these Terms are unlawful or unenforceable, the remaining paragraphs will continue in full force and effect and will be construed accordingly.

12.3 These Terms and any dispute arising out of or in connection with them are governed by English law, and subject to the exclusive jurisdiction of the English courts.

12.4 No amendment to these Terms will be valid unless in writing and signed by both you and us.

Version: October 2022