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You no longer need to pre-book your museum admission, except for selected events.

How to request a refund

If you've booked tickets for one of our cancelled events or activities, here's how you can get in touch with us for a refund.

I have paid for tickets

If you have paid for tickets for an activity at the museum, we will be happy to issue you a refund—unless of course you would like to donate the ticket price to support our work. Please email us at to arrange a call back.

We have a large number of refunds to process and this will take some time so please bear with us. Calls will be made 09.00-17.00, Monday–Friday and we will ask for some card details in order to process the refund. Please do not include any card details in your email.

Part of the Science Museum Group