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Contact us

Whatever your enquiry, find out who you need to speak to and how to get in touch.

How to get in touch

Email us at or call 01904 685780 between 10.00 and 16.00.

You can also write to us at:

County Durham

Email Shirley Bell at or call 01904 809638.

Pre-book a group visit to enjoy additional benefits when visiting Locomotion (applies to parties of 15 or more people).

Take a guided tour, where our knowledgeable Explainers provide a fascinating insight into the history of the railway town of Shildon and our Collection at Locomotion. A half-day tour costs £1.90 per person (subject to a minimum charge of £26.50) and includes:

  • Footplate access to an iconic locomotive
  • A free steam ride at Locomotion if visiting during one of our scheduled steam days
  • Free hot or cold drink and bacon sandwich for coach drivers (please visit reception during your visit to collect your voucher)

To enjoy these additional benefits it is essential to book in advance.

Exclusive steam ride

Hire a steam locomotive and your group can enjoy an exclusive steam ride—packages start from £500. For further information please call 01904 685784.


Download our group booking form. Or contact:

Pam Porter
Events Officer
01904 685780

Call the shop team on 01904 685780.

Email our events team at or call 01904 685784.

Email Pam Porter at or call 01904 685784.

Your feedback is very important to us and helps us to improve our services and experiences for all our visitors.

We aim to reply within 10 working days of receipt of your feedback. If for any reason it is not possible to reply within that timeframe, we will let you know.